These terms were last updated in May 2021 .

What’s in these terms?

These terms explain the rules for using our website: (regardless of where you visit it from).

Click the links below to go straight to a specific section:

  1. Who we are and how to contact us
  2. Your acceptance of these terms
  3. Other terms that may apply to you
  4. Changes to these terms
  5. Changes to, or suspension or withdrawal of, our website
  6. Transfer of this agreement to someone else
  7. How you may use material on our website
  8. Information on our website
  9. Our responsibilities
  10. How we may use your personal information
  11. Prohibited uses of our website and content standards
  12. Viruses
  13. Rules about linking to our website
  14. Laws that apply to any disputes
  15. Our trade names and service marks
  16. Other terms




Our website is operated by TLC – Tender Loving Care UK LTD (referred to as “TLC”, “we”, “us” or “our” in these terms), a limited company registered in England and Wales with registered company number 03495854 and whose registered head office is at 73 Cornhill London, EC3V 3QQ

You may contact us via the following methods:



By using our website, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

You should read these terms carefully, and make sure that you understand them. Among other things, they exclude or restrict our liability to you regarding your use of our website.

We recommend that you print a copy of these terms for future reference. In most browsers, you can do this by selecting Print on the Settings menu.

You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.



These terms refer to the following additional terms, which also apply to your use of our website:



We may change these terms at any time. Every time you wish to use our website, please check these terms to ensure that you understand the terms that apply at that time.



Our website is made available free of charge and we endeavour to ensure that it is continuously available. However, we aim to update our website regularly, and may change the content at any time to reflect changes to our products and services, our users’ needs and our business priorities. Therefore, we reserve the right to make our website unavailable at any time or to restrict access to parts or all of it without notice. We also reserve the right to close our website indefinitely. We will not be liable for any loss or damage resulting from our website being unavailable at any time or for any period for any reason.



We may transfer, assign, charge, sub-contract or otherwise dispose of any contract between you and us, or any of our rights or obligations arising under such a contract, at any time during the term of the contract. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the contract.



We are the owner or the licensee of all intellectual property rights in our website and in the material published on it. The website, and the material published on it, is protected by copyright laws and treaties around the world. All such rights are reserved.

You may print one copy – and download extracts – of any page(s) from our website for your personal use. You may also draw the attention of others within your organisation to content posted on our website.

You must not modify in any way the paper or digital copies of any materials that you have printed or downloaded. Also, you must not use any illustrations, photographs, video or audio sequences or graphics separately from any accompanying text.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print, copy or download any part of our website in breach of these terms, your right to use our website will cease immediately. In addition, you must, at our option, return or destroy any copies of the materials that you have made.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.



The content on our website – whether it is material that we have provided or material that other authors have posted – is for information purposes only: it is not intended to amount to advice on which you should rely. In particular, it is not a substitute for professional medical advice. It is designed to support, not replace, the relationship between you and your healthcare providers and/or other professional or specialist advisors. You should continue to consult them before taking, or refraining from, any action based on the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.



Where our website contains links to websites, social media platforms, apps, resources, products or services that are offered or provided by third parties (“third-party sites, services, etc.”), those external links are provided for your information only. Such links should not be interpreted as approval by us of those third-party sites, services, etc. We have no control over, and accept no responsibility for, the contents of those third-party sites, services, etc. In particular, we do not represent or warrant that their products or services will be of satisfactory quality. You therefore use, buy or rely on them at your own risk, and you should refer to the separate terms and conditions as well as the separate privacy statements that apply to those third-party sites, services, etc. This does not affect your statutory rights against the third-party seller.



We will only use your personal information as set out in our Privacy Statement and in our Cookies Policy.



11.1 Prohibited uses

You may use our website only for lawful purposes.

You may not use our website:

  • For any unlawful purpose.
  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To bully, insult, intimidate or humiliate any person.
  • To send, knowingly receive, upload, download, use or reuse any material that does not comply with our content standards .
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material, or any other form of similar solicitation (“spam”).
  • To knowingly transmit any data, or send or upload any material that contains viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or any other harmful programmes or similar computer code that is designed to adversely affect the operation of any computer software or hardware.

You also agree not to:

  • Reproduce, duplicate, copy or resell any part of our website in contravention of the provisions of these Website Terms and Conditions.
  • Access without authority, interfere with, damage or disrupt any:
    • Part f our website.
    • Equipment r network on which our website is stored.
    • Sftware used in the provision of our website.
    • Equipment, netwrk or software that is owned or used by any third party.

When we consider that a material breach of these terms has occurred, we may take such action as we deem appropriate. This may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our website.
  • Immediate, temporary or permanent removal of any Contribution uploaded by you to our website.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action that we may take in response to such breaches. The actions that we may take are not limited to those described above, and we may take any other action that we reasonably deem appropriate.

11.2 Content standards

If you send, knowingly receive, upload, download, use or reuse any material from our website, you must:

  • Be accurate (where facts are stated), or be expressing genuinely held opinions (where opinions are stated).
  • Comply with the law that is applicable in England and Wales and in any country from which your contribution originates.
  • Be relevant.

If you are permitted to link to our website from a third-party site, page or forum, etc. (see Section 13 below), you must ensure that the criteria listed above apply to that third-party site, page or forum, etc. too.

If you send, knowingly receive, upload, download, use or reuse any material from our website, you must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Bully, insult, intimidate or humiliate.
  • Include or promote sexually explicit or offensive material.
  • Include child sexual abuse material.
  • Contain or promote violence, aggression or hatred.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any third party’s legal rights (whether registered or unregistered) including copyright, database right, trademark and personality rights, right to prevent passing off or unfair competition, and right to privacy or publicity.
  • Be likely to deceive any person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Include or promote any illegal activity.
  • Be in contempt of court.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that your contribution emanates from us, if this is not the case.
  • Advocate, promote, incite any party to commit or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
  • Include any statement that you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation, or instigation of acts of terrorism.
  • Include chain letters, mass mailings or any form of spam.
  • Disclose the name; address; telephone, mobile or fax number; email address or any other personal data in respect of any other individual.
  • Include any political campaigning, commercial solicitation, advertising or promotion of any services or links to other websites.

If you are permitted to link to our website from a third-party site, page or forum, etc. (see Section 13 below), you must ensure that the criteria listed above apply to that third-party site, page or forum, etc. too.

These standards must be complied with in spirit as well as to the letter. We will determine, at our discretion, whether these content standards have been breached.



We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a denial-of-service attack, a virus or other technologically harmful or detrimental material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.



You may link to our website home page , provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish such a link:

  • In such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • In any website or other forum that is not owned by you.
  • If the site, page or forum etc. to which you are linking does not comply in all respects with the content standards set out at Section 11 [HH11] above.

You must not frame our website on any other site, nor may you create a link to any part of our website other than the home page[HH12] .

We reserve the right to withdraw linking permission without notice.

If you wish to link to, or make any use of, content on our website other than that set out above, please contact us .



If you are a consumer, please note that these terms, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.



[“TLC” and “Chewy Vites” are our trade names and service marks.] You are not permitted to use our trade names and service marks without our prior written approval, unless they are part of material that you are using as permitted under How you may use material on our website ].



  • Any formal legal notices should be sent to us at our Customer Services address set out above .
  • Applicable laws require that some of the information or communications that we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We may therefore communicate with you by email or provide you with information by posting notices on our website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. We may give notice to you at either the email or the postal address that you provide to us, or by posting notices on our website. Notice will be deemed to be received and properly served when you first view our website after the notice has been posted there; 24 hours after an email has been sent to you; or three days after the date of posting a letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such a letter was properly addressed, stamped and placed in the post and, in the case of an email, that such an email was sent to the specified email address of the addressee.
  • If any provision of these terms is declared invalid, unlawful or unenforceable to any extent by any court or competent authority, these terms shall be read as if that provision had been omitted and the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
  • Failure by us to enforce a right or any provision of these terms, or to insist upon strict performance of any of your obligations under any contract between you and us, or to exercise any of the rights or remedies to which we are entitled under any such contract, will not constitute a waiver of such rights or remedies and will not preclude us from enforcing either that provision or any similar provision on a later occasion. A waiver by us of any default will not constitute a waiver of any subsequent default.  No waiver by us of any of these terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms.
  • Any contract between you and us is binding on you and us and on our respective successors and assignees.
  • You may not assign, transfer, charge or otherwise dispose of your rights under these terms and any contract between you and us without our prior written consent.
  • We will not be in breach of these terms as a result of, or liable for any loss or damage caused by, our failure to discharge an obligation in time or at all if our failure to do so is due to a cause beyond our reasonable control (“a force majeure event”). We will have an extension of time for performance while the force majeure event continues and for a reasonable period afterwards. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event.
  • We do not represent that content that is available on or through our website is appropriate for use or available outside the UK.
  • A third party shall not have any rights as a result of the Contracts (Rights of Third Parties) Act 1999.
  • These terms (and any document expressly referred to in them) constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us. You and we acknowledge and agree that:
    • In entering into any agreement with the other, neither you nor we have or will rely on any representation or warranty (whether made innocently or negligently) that is not set out in these terms or the documents referred to in them.
    • The only liability you or we will have in respect of any representations and warranties (whether made innocently or negligently) will be for breach of contract, but nothing in these terms limits or excludes your liability or our liability for fraud or fraudulent misrepresentation.